Concierge
Surgical Risk Mitigation

SURGly helps nudge patients toward better health before surgery, resulting in less complications, shorter hospital stays and fewer readmissions after surgery.

Our Story

We're passionate about helping people achieve the best possible surgical outcomes

Ellen

Hi my name is Dr. Ellen Flanagan. 

I’ve practiced medicine for over 20 years and  understand the uncertainty and risks associated with surgery. I’ve witnessed many opportunities to improve outcomes, decrease complications and readmissions so that you have the best chance to recover as quickly as possible after surgery.

If you or a loved one are thinking about or scheduled for surgery, please don’t hesitate to reach out. We can help!

How it works

We’re here to support you every step of the way

Consult with our medical experts

We help you identify your risk factors for surgical complications. Let's collaborate to get you strong before surgery - no need to wait until you start rehab after surgery.

Support every step of your journey

After preparing a pre-operative plan, we give you small, manageable tasks through digital reminders that will help you achieve an excellent surgical outcome.

Get back to your best life

Our goal is to get you back to doing the things you love. We will carefully tailor a post-operative plan that minimizes chances of complications and remission.

Why SURGly?

We understand the critical actions needed from patients & their loved ones 6to get the best surgical outcomes.

PATIENT ENGAGEMENT

We help you identify your goals after surgery – what do you want to get back to doing, walk easier? get a tumor removed? have less pain? We help you identify your “tribe,” the people that will help you achieve your goals. We help you identify risk factors for surgical complications.We give you small, manageable tasks that will help prepare you to have an excellent surgical outcome and get you back to doing the things you love. We send you education and reminders however you wish (text, email, snail mail or phone call) and you choose the time that works best for you. Any supplies that you need are sent directly to your home! Simple and manageable tasks with the right message at the right time–SURGly has you covered.

HOSPITAL ENGAGEMENT

We identify modifiable risk factors known to increase surgical complications and intervene using the principles of behavioral economics to mitigate surgical risk, decrease LOS and readmissions and keep your patients and their families happier and more satisfied with their care. SURGly uses a HIPPA Compliant bidirectional, multi-lingual, multi-channel platform (SMS text, email, snail mail, phone calls and nano-sites) to provide your patients with the right (brand-able) message at the right time. SURGly includes  patient navigation platform to ensure that your patient arrives at the correct time on DOS, appropriately NPO and with correct documentation and responsible adult at the ready. This results in less DOS cancellations with less administrative burden and immediate and measurable ROI.

Team

We have an amazing team of experts all dedicated to you

Many thanks to Medumo for their kind and generous mentorship and their amazing patient navigation platform.

Medumo is now a part of Philips, a leading health technology company focused on improving people’s health and enabling better outcomes across the healthcare continuum, from healthy living and prevention, to diagnosis, treatment and home care. Follow them at www.linkedin.com/company/philips.

Free Resources

Check out some of our articles. If you still have questions, please don’t hesitate to reach out.

Planning or Scheduled For Surgery?

Considering/scheduled for surgery? Work with your surgeon & get strong BEFORE surgery

Lists to Help You Through Your Surgical Experience

What should I do to prepare? What paperwork should I bring to the hospital? Who should come to the hospital with me? We help answer all of these questions in this article.

Day of Surgery

No eating after midnight! This is such a critical, and often overlooked, step in preparing for surgery. We discuss why you should NEVER eat after midnight on the day leading up to surgery.

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